Privacy statement

We do our utmost to ensure your privacy. This means, among other things, that we:

• Handle your personal and medical information carefully.
• Be the only one to have access to your data.
• Ensure that unauthorized persons do not have access to your data, do not process more personal data than is necessary to carry out a release and carry out financial administration.
• The special personal data (concerning your health) is only stored in the digital BSR Management system, and stored on a secure computer with up-to-date software.

The data from your file can also be used for the following purposes:

• To inform other healthcare providers, for example when the therapy has been completed or when referring to another therapist. This only happens with your explicit consent.
• For use for observation, while I'm away.
• To prepare an invoice. Only a small part of the data in your file is used for financial administration.

If we want to use your data for another reason, we will first inform you and explicitly ask for your permission.

The invoice that you receive by email contains the information requested by the health insurer, so that you can declare this invoice to your health insurer.

Information on the invoice:

• Your name, address and place of residence.
• Your date of birth and/or health insurer relationship number and, if required, social security number.
• The date of treatment.
• A brief description of the treatment.
• The cost of the consultation.

As required by the Treatment Agreement Act, the data in the client file will be stored for 20 years, from the date of recording, or from the date of the last file change, or from the date of death. For minors, the retention period of 20 years starts from the age of 18. In the event of the death of a minor, a retention period of 20 years applies from the date of death.

Every company is legally obliged to keep the records for a maximum of 7 years.

Your personal data as well as your appointment history are therefore stored for a maximum of 7 years.

Also your personal data that is stored in our billing administration.

Under the General Data Processing Regulation (AVG), you have the following privacy rights:

• Right to data portability: you have the right to receive and transfer the personal data.
• Right to oblivion: you have the right to have the personal data deleted in a number of cases. This is the case when:
• The data is no longer necessary.
• You withdraw your consent to data processing.
• You object to data processing.
• The statutory retention period has expired.
• The person concerned is under 16 years old and the data was obtained via an app or website.
• Right to perusal: you have the right to view your personal data.
• Right to rectification and addition: you have the right to have incorrect personal data corrected and personal data completed.
• Right to restriction of processing: you have the right to restrict the use of the data if:
• The information may be incorrect.
• The processing is unlawful.
• The data is no longer necessary.
• You object.
• Law with regard to automated decision making and profiling: with automated decision-making, you always have the right to have a human eye on these decisions.
• Right to objection to object to data processing: you always have the right to object to the processing of personal data.

For complaints about your BSR treatment, please refer to the website of Body Stress Release Association Netherlands www.bodystressrelease.nl for an explanation of the complaints procedure.

Download Privacy Statement